Privacy Policy

Effective Date: January 2026

Welcome to SmartZen (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit, register, or make a purchase from https://smartzen.com.bd.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Our website address is: https://smartzen.com.bd. SmartZen is an e‑commerce platform providing gadgets and electronic products.

Information We Collect

1. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available on Automattic. After comment approval, your profile picture may be visible publicly with your comment.

2. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images on the site.

3. Cookies

If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.

If you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we set cookies to save your login information and screen display preferences. Login cookies last for two days, and screen option cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. Logging out removes login cookies.

If you edit or publish an article, an additional cookie is saved that contains no personal data and expires after one day.

4. Embedded Content from Other Websites

Articles on this site may include embedded content (videos, images, articles, etc.). Embedded content from other websites behaves as if you visited those websites directly.

These third‑party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with that content.

WooCommerce & Order Information

When you place an order or create an account on SmartZen, we may collect:

  • Name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order and transaction details

Payment Security:
We do not store your debit or credit card information. Payments are processed securely through trusted third‑party payment gateways (such as bKash, Nagad, SSLCommerz, or others).

Who We Share Your Data With

We do not sell or rent your personal data.

Your data may be shared only with:

  • Payment gateway providers for transaction processing
  • Courier and delivery partners to complete your order
  • Automated spam detection services

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely for moderation and follow‑up purposes.

For registered users, we store the personal information provided in the user profile. Users can view, edit, or delete their personal information at any time (except usernames). Website administrators can also access and edit this information.

Order information is retained for legal, accounting, and security purposes.

What Rights You Have Over Your Data

You have the right to:

  • Request an exported file of the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data, subject to legal obligations

To exercise these rights, you may contact us through our website.

Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

Data Security

We use reasonable administrative, technical, and physical security measures, including SSL encryption, to protect your personal information. However, no online transmission or storage system is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

Contact Information

For questions about this Privacy Policy or your personal data, please contact us via the SmartZen website.

This Privacy Policy is designed to meet WordPress, WooCommerce, payment gateway, and advertising compliance requirements.

Who we are

Our website address is: https://smartzen.com.bd.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.